Frequently asked
questions

EyePTV is a streaming service that delivers live TV channels, movies and series over your internet connection instead of a satellite dish or a cable box. You subscribe, we send you your login details, and you enter them into a player app on whatever device you already own.

Pick a plan on our pricing page and message us on WhatsApp. We'll send you a payment link, and once it clears you get your login details back within minutes. Then follow the guide for your device and you're watching.

Minutes, not days. Once your payment is confirmed we send your details straight over on WhatsApp. Our team is available around the clock, so it doesn't matter what time you order.

Yes — a 1 day free trial, so you can test the service on your own TV and your own connection before paying anything. Message us on WhatsApp and we'll set it up.

Depending on your device, either a server URL, username and password (Xtream Codes) or one long M3U playlist link — sometimes both, plus a TV guide link. Tell us which device you're setting up and we'll send the right format the first time.

No. If you own a Smart TV, a phone, a tablet, a computer, a Fire Stick or a games console, you already have what you need. Nothing gets installed in your house and no engineer visits.

Samsung and LG Smart TVs, Android TV and Google TV, Fire TV Stick, Roku, Apple TV, Xiaomi and other Android boxes, MAG, Formuler, Dreambox and Enigma2 receivers, Xbox, PlayStation, plus Android and iOS phones and tablets, Windows and Mac. We have a step-by-step guide for each one.

On Samsung and LG, yes — you install a player app straight from the TV's own store. Some older or off-brand Smart TVs don't carry a suitable app, and for those a cheap Fire Stick or Android box is the simplest fix. Tell us your TV model and we'll check.

Each subscription includes one connection, which means one device streaming at a time. You can install the app on as many devices as you like — you just can't watch on two at once. Message us if you need extra connections for the household.

Yes. Install it wherever you want and use the same login on all of them. Installing it twice does not give you a second simultaneous stream, though — that needs an extra connection on your plan.

No. EyePTV works on any standard internet connection. It is fully compatible with a VPN if you prefer to use one, but nothing about the setup requires it.

Yes. Your subscription follows your account, not your address. Log in from anywhere with an internet connection — a hotel, another country, or mobile data.

About 10 Mbps for Full HD and 25 Mbps for 4K. Stability matters more than raw speed: a wired connection or 5 GHz Wi-Fi will outperform a faster connection on a congested 2.4 GHz band.

Over 20,000 live channels covering US networks and local stations alongside international channels from more than 150 countries, in SD, HD, Full HD and 4K where the source provides it.

Yes, the major US networks and local stations are included. If there's a specific channel you watch, ask us before you subscribe — we'd rather tell you upfront than have you find out afterwards.

Yes. Football, basketball, baseball, hockey, motorsport, combat sports and international competitions are all part of the package at no extra cost.

Yes — over 140,000 titles on demand, updated regularly. They sit in separate Movies and Series sections inside your player.

Yes, a full EPG. On most players it loads automatically; on some you paste a separate guide link we provide. If your guide is empty after setup, that's usually a refresh away — see the troubleshooting section below.

Catch-up is available on channels whose source provides it, generally up to 7 days. It varies by channel rather than being on or off across the whole package, so ask us about the specific channels you care about.

Three months, six months, one year and two years. Every plan gives you exactly the same channels, the same on-demand library and the same quality — the only difference is how long it runs and how much you save. See the pricing page.

Credit and debit cards (Visa, Mastercard), PayPal and crypto. Message us and we'll send a secure payment link for the plan you picked.

Yes. Payments are processed through a secure payment provider — we never see or store your card details.

No. There's no automatic renewal and we don't keep your card on file, so you'll never see a surprise charge. When your plan is close to expiring, message us and we'll renew it on the same login.

Yes. Message us and we'll move you onto the longer plan and work out the difference with you. Your login details stay the same, so there's nothing to reinstall.

We offer a 30 day money-back guarantee. If you're not satisfied, contact us on WhatsApp within 30 days of your purchase and we'll refund you. You can also start with the 1 day free trial and test everything before paying.

Message us a few days before it expires and we'll renew it on the same credentials. Nothing to reinstall, nothing to reconfigure — it simply keeps working.

Nine times out of ten it's a space accidentally copied onto the end of a field. Paste each value again and check the very end of the server URL. Use exactly the http or https and the port number we sent — changing either will break it. If it still fails, send us a screenshot.

Message us with the channel name. We monitor the servers around the clock and most single-channel issues are resolved within a few hours. Knowing which channel helps us far more than “it's not working”.

Test a lower-quality version of the same channel first. If HD is fine but 4K stutters, that's bandwidth. If everything stutters, try Ethernet or 5 GHz Wi-Fi before assuming it's the service — and tell us either way so we can check your line to our server.

Give it a few minutes on the first load, then use the app's refresh or EPG update option. If we sent you a separate guide link, check it was entered. Still empty after that? Send us a screenshot.

Your login works on the new device — just enter it again. For MAG boxes and some players that bind to a device ID, send us the new one and we'll move the registration across before you set it up.

WhatsApp, any time of day. Tell us the device you're using and send a photo of the screen if something looks wrong — that usually saves a whole round of back and forth.