Last updated: 31 August 2026
If you are not satisfied with EyePTV, contact us within 30 days of your purchase and we will refund what you paid us. You do not need to give a reason, though telling us what went wrong helps us fix it for the next person.
The 30 days run from the date of your payment, not from the date you set the service up.
The guarantee applies once per customer per subscription. It covers the amount you paid EyePTV — see section 6 for the few things it does not cover.
We offer a 1 day free trial so you can test the service on your own device and your own connection before spending anything. No card details, no commitment.
We would honestly rather you used the trial than bought and refunded. It is faster for you and it tells us straight away whether the service suits your setup.
Message us on WhatsApp at +44 7403 674324, or email contact@eyeptv.us with Refund request in the subject line.
Include the email address or WhatsApp number you ordered with, the date of purchase, and the plan you bought. That is everything we need to find your order.
You are welcome to tell us what went wrong, and if it is something we can fix in a few minutes we will offer to — but the refund is yours either way if you still want it.
We aim to approve refund requests within 1 to 2 business days of receiving them.
Once approved, the money goes back to the original payment method. How quickly it appears depends on your provider, not on us: card refunds typically take 5 to 10 business days and PayPal is usually faster.
If it has been longer than that, check with your bank first — the refund often shows on their side before it reaches your statement. Then come back to us and we will chase it.
Crypto payments can be refunded, but the value is fixed to the US dollar amount you paid at the time of purchase, not to the coin's value on the day of the refund. Crypto prices move, sometimes sharply, and neither of us should be exposed to that.
We refund crypto in the same coin you paid with, converted from that original US dollar amount at the exchange rate on the day the refund is issued. Network fees are deducted from the amount sent.
Crypto transactions cannot be reversed, so we can only send a refund to a wallet address you give us. Please check it carefully — funds sent to a wrong address are not recoverable by anyone, including us.
Third-party app licences. Some players — IBO Player Pro, TiviMate Premium, Plex Pass and others — charge their own fee. That money goes to those companies, not to us, and we cannot refund it. Ask us before you pay for one if you are unsure whether you need it.
Hardware. If you bought a Fire Stick, an Android box or any other device, that is a purchase from whoever sold it to you and their return policy applies.
Fees charged by your own bank or payment provider, including currency conversion charges and crypto network fees.
Requests made after 30 days. Outside the window we are not obliged to refund, though you are still welcome to tell us what went wrong — if something is genuinely broken on our side we will always try to put it right.
The guarantee is there so you can buy without risk. It is not there to be used as free access.
We may decline a refund where we reasonably believe it is being abused — for example repeated purchase-and-refund cycles across accounts, payment methods or devices, or where the account has been used in breach of our Terms and Conditions, such as sharing or reselling credentials.
If we decline a request we will tell you why.
Renewals. Each renewal is a new purchase and carries its own 30 day guarantee.
Upgrades. If you move to a longer plan mid-subscription, the guarantee applies to the additional amount you paid on the day you paid it.
Multi Room. Additional simultaneous connections are covered by the same 30 day guarantee, calculated from the date you added them.
Because subscriptions do not renew automatically and we do not store your card details, you will never need a refund for a charge you did not expect.
If something has gone wrong, message us. We will almost always sort it out the same day, and a refund from us reaches you faster than a bank dispute does.
A chargeback filed without contacting us first costs both sides time and money, and it typically takes weeks longer than simply asking. Where a chargeback is raised on an account that has breached our Terms and Conditions, we may terminate access and decline future orders.
This does not affect your legal right to dispute a genuinely unauthorised transaction.
We may update this policy from time to time. The version on this page is the one in force, and the date it was last updated is shown at the top.
The policy that applies to your order is the one that was published on the day you bought.
WhatsApp +44 7403 674324 or email contact@eyeptv.us. Full details are on our contact page.
This policy forms part of our Terms and Conditions.
